Last updated: June 2025
Types of Personal Data We Collect
Methods of Personal Data Collection
How we use Personal Data
Sharing and Disclosure of Personal Data
Your Options for Managing Our Use and Disclosure of Your Personal Data
Other Important Information
Contacting Us
Aman Group, which includes Aman Group S.a.r.l as well as its affiliates/subsidiaries (i.e., all companies whose shares are held or beneficially owned, in whole or in part, whether directly or indirectly, by Moto Investco Limited) (hereafter collectively, the “Aman Group”, “we”, or “us”), values you as our guest and recognizes that privacy is important to you. We want you to be familiar with how we collect, use and disclose your Personal Data.
This Privacy Notice describes the privacy practices of the Aman Group for Personal Data that we collect in connection to our website, including through the enquiry forms pertaining to:
The Privacy Notice also covers your visit or stay as a guest at Janu Tokyo and use our various hospitality services including Spa Centers, Restaurants, Boutiques or other offline interactions you have with us.
The Policy Notice also informs about the personal data we receive from 3rd parties (e.g. travel agents) and other sources (e.g. public databases).
When we request your consent for specific data processing activities, we refer either to this Privacy Notice or to separate notices for these activities, providing tailored information to help you understand how your data is used in different contexts.
Collectively, we refer to the Website, Apps, and our Social Media Pages, as the “Online Services” and, together with offline business interactions, the “Services.”
“Personal Data” are data that identify you as an individual or relate to an identifiable individual. We collect the following Personal Data:
We may also collect the following information (either based on our legitimate interests or with your consent to the extent required by applicable law):
When you use the Online Services, we also collect data typically collected through websites, such as browser and device information, application usage data, information collected through cookies, pixel tags and other similar technologies, and IP addresses. For more detail please see our Cookie Policy.
We and our service providers collect Personal Data in a variety of ways, including:
| Source | Details |
|---|---|
| Online Services | Personal Data collected through browsing, reservations, purchases via Websites and Apps, social media engagement, and newsletter sign-ups. |
| Visit ot Janu Tokyo | Data gathered when guests use on-property services, including restaurants, concierge, spa & wellness centres, fitness facilities, childcare, and local activities. |
| Customer Support | Personal Data obtained through phone reservations, email, fax, WhatsApp, and customer service interactions (“Shared Services”), which may be recorded for quality assurance. |
| Aman Group Companies | Personal Data disclosed to Aman Group affiliates (Aman Essentials, Aman Interiors) for personalisation, communication, Aman Club support, and business operations. |
| Resort Owners | Data collected from the owner of Janu Tokyo under management. |
| Aman Partners | Information from independent partners providing services, such as travel booking platforms and marketing firms. Advertising data may be combined with information collected through Aman Services. Combined data follows Privacy Notice policies. |
| Other Sources | Data from publicly available records, joint marketing partners, database providers, or individuals sending Aman products as gifts. Combined data follows Privacy Notice policies. |
We and our service providers use Personal Data for the following purposes:
| Purpose | Description | Legal Basis |
|---|---|---|
| Processing bookings, reservations, and managing memberships | Handling bookings, payments, reservations, inquiries, and Club membership benefits. | Contractual obligation, legitimate interests, legal compliance |
| On-Site Recognition | Facilitating guest check-in, personalised services, payment processing, and handling requests. | Contractual obligation, legitimate interests, consent, legal compliance |
| Marketing and communications | Sending newsletters, surveys, and marketing emails; managing customer databases and social sharing. | Consent, legitimate interests |
| Anti-money laundering & sanctions screening | Conducting background checks for sales of Aman or Janu Tokyo products and residences. | Legal compliance, consent |
| Responding to public authorities | Providing information to law enforcement and authorities for security and legal requirements. | Legal compliance |
| Protecting rights and interests | Safeguarding guests, visitors, and employees in case of vital interests. | Vital interests |
| On-site security and incident documentation | Ensuring safety, documenting incidents, and protecting individuals. | Contractual obligation, legal compliance |
| Providing personalised services | Analysing preferences, eligibility for services, honouring health-related and dietary restrictions | Legitimate interests, consent |
| Business operations | Fraud prevention, audits, data analysis, product and service improvements, and promotional campaign effectiveness, investigation of complaints | Contractual obligation, legal compliance, legitimate interests |
| Aggregating data | Combining sources to create user segments for relevant advertising. | Legitimate interests, consent |
| Anonymising personal data | Removing identifiable data to create anonymised datasets for various purposes. | Legitimate interests |
We disclose Personal Data to:
Other Uses and Disclosure
We may use and disclose your Personal Data when necessary or appropriate, including with your consent or when legally necessary:.
Your Personal Data and Social Media:
By using the Services, you may disclose Personal Data:
Important Information.
We collect Personal Data to provide the Services to you. If you do not provide the information requested, we may not be able to provide certain Services. If you disclose any Personal Data relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Notice.
This Privacy Notice does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link, or payment providers. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
We use third-party advertising companies (such as Meta, Google, Yahoo, Baidu, RED, Weibo, Line, Tripadvisor, Trivago, Yandex, The Hotels Network) to display online advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services. For more information on how these companies serve advertisements please see our Cookie Policy.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organisations, such as Meta, Apple, Google, Microsoft, RED, Weibo. Line, Tripadvisor, Trivago, Yandex, The Hotels Network or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Data you disclose to other organisations through or in connection with our Social Media Pages.
You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognise a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognise you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Notice, please visit http://optout.aboutads.info and http://networkadvertising.org/managing/opt_out.asp.
You have control over how we use and share your Personal Data for marketing purposes. You may opt out from:
We will process your request as soon as reasonably practicable. Please note that opting out of marketing emails will not affect your receipt of important administrative messages, which we may still send.
If you would like to request to access, correct, update, suppress, restrict, or delete Personal Data, object to or opt out of the processing of Personal Data, or if you would like to request to receive a copy of your Personal Data for purposes of transmitting it to another company (to the extent these rights are provided to you by applicable law), you may contact us in accordancewith the “Contacting Us” section below. We will respond to your request consistent with applicable law.
In your request, please make clear what Personal Data you would like to have changed or whether you would like to have your Personal Data suppressed from our database. For your protection, we may only implement requests with respect to the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the Personal Data provided until after the completion of such purchase or promotion).
Where provided by applicable law, you may also lodge a complaint with the UK data protection authority here or with an EU/EEA data protection authority for your country or region where you have your habitual residence or place of work or where an alleged infringement of applicable data protection law occurs.
Retention
We retain Personal Data for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law:
The criteria used to determine our retention periods include:
Security
We seek to use reasonable organisational, technical and administrative measures to protect Personal Data within our organisation. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “Contacting Us” section, below.
Sensitive Data
We only collect Sensitive Data which may be necessary to perform expected services or as required by law. Unless we request it, we ask that you not send us, and you not disclose, any sensitive Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise to us.
Use of Services by Minors
The Services are not directed to individuals under the age of eighteen (18), and we do not knowingly collect Personal Data directly from individuals under 18.
International Transfers
Your Personal Data may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country..
ADDITIONAL INFORMATION REGARDING THE EEA, the UK and Switzerland: Some countries are recognised by the European Commission and UK government, respectively, as providing an adequate level of data protection according to EEA/UK standards. For transfers from the EEA and the UK to countries not considered adequate by the European Commission and the UK government, respectively, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission and UK government to protect your Personal Data. You may obtain a copy of the list of countries with adequate level of protection and the standard contractual clauses by contacting us at dataprotection@aman.com.
Aman Group S.a.r.l and its affiliates in Aman Group are responsible (data controllers) for the Personal Data we hold about you. Aman Group is also an independent controller in relation to our resort owners, who have a limited right to use the Personal Data we collect. As the hotel you are booked to stay in may not be owned by Aman Group, we disclose Data to owners of Aman Group branded properties for the purposes described in this Privacy Notice. Owners have a limited right to use certain Personal Data for their own purposes and therefore qualify as independent data controllers in order to comply with their own legal obligations (including maintaining books & records and other compliance obligation).
Aman Group S.a.r.l is the controller of marketing database and conducts all marketing activities relating to Aman Resorts, Aman Club and Aman Residences.
Aman Group’s address is Grabenstrasse 17, 6340 Baar, Switzerland.
Aman’s European Representative is AMANRESORTS MANAGEMENT NV, a company established in the Netherlands, with offices located in Netherlands, address Herikerbergweg 88, 1101CM Amsterdam, registration number 803529363.
You may always contact us at dataprotection@aman.com or our EU Representative at eurepresentative@aman.com with your questions or concerns regarding this Privacy notice or in general about our processing of your Personal Data..
For Turkish residents, our Data Representative in Turkey is Gamze Utar and can be contacted at dataprotection@aman.com.
Updates to This Privacy Notice
The “LAST UPDATED” legend at the top of this Privacy Notice indicates when this Privacy Notice was last revised. Any changes will become effective when we post the revised Privacy Notice on our Website.